Privacy Policy

PropYours is a digital real-estate discovery, advertising and communications platform. It allows users to search for properties, publish property listings, save and compare properties, contact property advertisers, manage listings and use related tools and services.

In this Privacy Policy, “PropYours,” “we,” “us” and “our” refer to the person or legal entity that owns and operates the PropYours platform. “Platform” means the PropYours website, applications, APIs and related online services. “Services” means the features, products and services available through the Platform.

By accessing or using the Platform, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for a particular activity, we will request that consent separately.

This Privacy Policy should be read together with our Terms of Service.

This policy applies to everyone who visits, accesses or uses PropYours, including:

• visitors browsing property listings without an account;
• buyers, tenants and other property seekers;
• property owners, landlords and authorised representatives;
• agents, brokers and property consultants;
• builders, developers and their authorised personnel; and
• users who contact us for support, complaints, feedback or other enquiries.

3.1 Information you provide

Depending on how you use PropYours, you may provide:

• Account information: name, email address, telephone number, password and account role.
• Profile information: biography, company name, address, city and professional information.
• Property information: property type, purpose, price, location, address, dimensions, ownership details, amenities, photographs, videos, brochures, availability and description.
• Enquiry information: details you submit when contacting an owner, agent, builder or other advertiser.
• Communications: messages, feedback, complaints, support requests and other correspondence with us.
• Verification information: one-time-password verification status and related verification records.
• Transaction information: plan, promotion or purchase details if paid services become available. Card, bank and UPI credentials should be processed directly by the relevant payment provider rather than stored by PropYours.

3.2 Information collected automatically

When you use the Platform, we may automatically receive:

• IP address and general location inferred from it;
• browser type, operating system, device type and language;
• referring and exit pages;
• pages viewed, searches performed, filters used and links selected;
• dates, times and duration of activity;
• authentication, security and error logs;
• listing views, contact clicks, favourites and other interaction analytics; and
• cookie and similar technology identifiers.

3.3 Information from other sources

We may receive information from service providers that support authentication, hosting, media storage, email delivery, analytics, payment processing, fraud prevention or customer support. We may also receive information from public sources or from people authorised to act on behalf of a property owner or business.

We may process information for the following purposes:

• creating, authenticating and maintaining user accounts;
• verifying phone numbers and protecting accounts;
• publishing, editing, ranking and managing property listings;
• providing search, filtering, favourites, comparisons and recommendations;
• connecting property seekers with owners, agents, builders and other advertisers;
• administering plans, listing limits, promotions and paid services;
• measuring listing performance and providing analytics;
• moderating content and enforcing our policies;
• detecting spam, fraud, unauthorised access and security threats;
• responding to support requests, grievances and legal notices;
• maintaining, troubleshooting and improving the Platform;
• complying with applicable law, regulatory requests and legal obligations; and
• sending service-related messages and, where legally permitted or consented to, promotional communications.

Property listings are intended to be public. Information submitted as part of a listing—including descriptions, locations, images, videos, prices, amenities, company information and advertiser details—may be visible to Platform users and search engines.

When you request information about a property, select a contact option or otherwise express interest, we may share the information necessary to respond to your enquiry with the relevant property owner, landlord, agent, broker, builder, developer or authorised representative.

Once your information is provided to another user in response to your request, that person may process it independently. You should review the identity and privacy practices of any person or business you choose to contact.

Do not publish confidential information, government identifiers, financial credentials, private documents or other sensitive personal information in a public listing.

PropYours may use cookies, local storage and similar technologies to:

• keep you signed in;
• remember preferences and saved choices;
• protect forms and sessions;
• understand Platform usage and performance; and
• identify abuse, unusual activity or repeated requests.

Most browsers allow you to block or delete cookies. Some features, including authentication and saved preferences, may not function correctly if required cookies are disabled.

We do not sell your personal information as an independent data product. We may share information in the following circumstances:

• With other users: when necessary to publish a listing or respond to a property enquiry.
• With service providers: companies that provide cloud hosting, database services, media storage, email delivery, SMS, analytics, security, support or payment processing.
• At your direction: where you request that we connect you with an owner, agent, builder or another service provider.
• For legal reasons: when disclosure is reasonably necessary to comply with law, court orders or lawful government requests; enforce our agreements; investigate fraud; or protect the rights, safety and security of PropYours, our users or others.
• Business transfers: in connection with a merger, acquisition, financing, restructuring, sale of assets or similar corporate transaction, subject to applicable law.
• Aggregated information: statistics or insights that do not reasonably identify an individual.

Service providers may process information only for the services they provide to us and subject to their contractual and legal obligations.

PropYours may provide conversational search, search interpretation, content assistance, recommendations or moderation features that use automated systems or third-party artificial-intelligence services.

Information submitted to an AI-assisted feature may be processed to interpret your request, generate a response, identify matching properties, detect prohibited content or improve the reliability and safety of that feature.

Do not enter passwords, payment credentials, government identification numbers or other sensitive information into conversational or AI-assisted fields. Automated outputs may be incomplete or inaccurate and should not be treated as legal, financial, investment, engineering or property advice.

We retain information for as long as reasonably necessary to provide the Services, maintain accounts, resolve disputes, prevent fraud, enforce agreements and comply with legal obligations.

Retention periods vary depending on the type of information and the reason it was collected. For example:

• account information may be kept while an account remains active;
• listing information may remain available while a listing is active and may be retained for a reasonable period after removal;
• verification and rate-limit records may be kept for security and abuse prevention;
• transaction records may be retained as required for tax, accounting and legal purposes; and
• backups may retain deleted information for a limited period before being overwritten.

When information is no longer required, we may delete, anonymise or aggregate it, subject to applicable law and technical limitations.

We use reasonable administrative, technical and organisational safeguards designed to protect information against unauthorised access, loss, misuse, alteration and disclosure.

These measures may include password hashing, access restrictions, encrypted connections, secure authentication cookies, request validation, rate limiting, activity logging and infrastructure security.

No online service can guarantee absolute security. You are responsible for keeping your password and devices secure, using a unique password and notifying us promptly if you believe your account has been compromised.

Subject to applicable law, you may have the right to:

• request access to information we hold about you;
• request correction of inaccurate or incomplete information;
• update certain account and profile information through your account;
• request deletion of your account and associated personal information;
• withdraw consent where processing depends on consent;
• opt out of optional promotional communications;
• raise a complaint or grievance; and
• nominate another person to exercise applicable rights where permitted by law.

We may ask you to verify your identity before processing a request. We may retain information where required by law or where necessary for fraud prevention, dispute resolution, security or enforcement.

You may submit a request by emailing support@propyours.com.

PropYours is not intended for persons who are not legally capable of entering into binding contracts or providing valid consent under applicable law. We do not knowingly permit children to create property advertiser accounts.

If you believe a child has provided personal information without appropriate authorisation, contact us so that we can investigate and take suitable action.

The Platform may contain property videos, external links, embedded content or services operated by third parties. Those third parties may collect information under their own terms and privacy policies.

PropYours is not responsible for the privacy, security, availability or content of third-party services. You should review their policies before providing information or completing a transaction.

Some service providers may process or store information in locations other than the state or country where you live. Where required, we will use appropriate safeguards and comply with applicable restrictions on cross-border processing.

We may update this Privacy Policy to reflect changes in the Platform, technology, service providers, business practices or applicable law.

The updated version will be posted on this page with a revised effective date. Where required by law, we may provide additional notice or request renewed consent.

Questions, privacy requests, complaints and grievances may be sent to:

Please include your name, account email or phone number, a description of your request and any relevant listing or account details. Do not email passwords, OTPs, complete payment credentials or unnecessary identification documents.